Return Policy

In accordance with article L 221-28 of the French Consumer Code, the buyer does not benefit from the right of withdrawal for contracts regarding:

“3°- Supply of goods made to the consumer's specifications or clearly personalized,

 4°- Supply of goods likely to deteriorate or expire rapidly”;

I.e., for the supply of florist and decoration services (3°) or fresh flowers, plants, which by nature perish very quickly (4°). For all other products, the buyer has a period of fourteen (14) days from receipt of the product to exercise his right of withdrawal. The right of withdrawal can be exercised online, using the withdrawal form available in the appendix. In this case, an acknowledgement of receipt will be e-mailed to the purchaser by the seller. Damaged, dirty, deteriorated, unpacked or used products will not be taken back by the seller. If the right of withdrawal is exercised within the aforementioned period, only the price of the product(s) purchased and the delivery charges (where applicable) will be reimbursed; the cost of returning the product(s) will be borne by the purchaser. The exchange (subject to availability) or refund will be made within 14 days of receipt of the products returned by the buyer.

To exercise your right of withdrawal, please complete the form below, providing your name and your order details, then confirm your request. An acknowledgement of receipt will be sent to you by email as soon as your request has been recorded.